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Trade Terms

How do you make a price offer and how long is its validity?
A price offer is based on customer‘s particular order, agreed payment terms, and actual cost. Usually, the offer is valid for 15 days.

What is the minimum order quantity for you LED Lighting products?
Minimum order quantity depends on a particular product - usually 10pcs. In case of orders for a smaller quantity we charge additional fees. At the meantime, we also have several warehouses, each kind of regular products has 10 sets in stock. if you need a small quantity like several pieces for a try, it is also available for us to deliver you.

How much is the cost for shipping?
Hongkong Post Air Mail with Tracking Number (Under 1 KG) $9.0 for All over the world Worldwide Express (UPS,DHL): Starting at $25. Please give us your phone number, because this information is required during the express delivery.

How can we get samples from you?
Samples are available. Normally we take 3-7 days to make a sample. If we have no business record with you before, we need to charge boot samples cost and post courier freight.

What payment terms do you accept?
We prefer confirmed 100% irrevocable letter of credit payable at sight; Possibly T/T 30-50% of total amount as down payment before shipment and left balance before releasing documents; All by T/T before shipment, especially for the case that the total deal amount is small. some other payments are also welcome if the amount is very small, such as Paypal, Western Union, etc.

Delivery and Transit Time:
If the indent is given and for one full container load, the proper time for shipment of regular types of we trooper products is usually 10-20 days after receipt of L/C or T/T down payment. Transit Time: Transportation Mode Destination Transit Time By sea(from China Main Ports) Hongkong / Japan / Korea3 daysEuropean Main Ports25~30 days Black Sea Countries30~35 days Middle East15~20 days American West Ports12~14 days by express vessel;28~30 days by common vessel American East Ports40~45 days Oceania Countries15~20 days By Railway or Multi-model Transportation Countries along the Eurasia Continental Railway Line35 days to Moscow Note: Shipment schedule may be delayed during the MAIN holidays in China, i.e.: Spring Festival holiday: usually in January/February Labor Day Holiday: May 1st to 3rdNational Day holiday: Oct. 1st to 7th.

What if there is any quality or quantity discrepancy arises?
In case of quality discrepancy, claim should be filed by the Buyers within 10 days after the arrival of the goods at port of destination. For quantity discrepancy, claim should be filed by the Buyers within 5 days after the arrival of the goods at port of destination. If the package is broken please take the picture and we will take with the express company.
What happens in the event of lost packages?
Although we offer Express and registered postings, we would suggest delivery by UPS or DHL In an effort to further your shopping experience with us, LEDWorker has decided to protect customers on any loss of packages sent to you via UPS or Registered Post. For registered postings, simply wait 3 months, so we can determine and confirm that the package has been lost, and we will reimburse you a full store credit up to the value of the product that you chose. For UPS deliveries, it may take 1 month to claim for reimbursements. We remain as always 100% dedicated to customer service.
What will happen if I give an incorrect shipping address?
Please confirm your address before ordering! Your product will probably not get to its destination in time for the important occasion if you supply an incorrect address when ordering. Make sure that your address includes apartment or suite numbers if applicable. and the most important thing is to give us your phone nubmer If a package is returned to us because of an address problem, we will reship the package to you or a corrected recipient address. You will be charged the additional shipping fees.
What should I do if the goods received are damaged?
All products are carefully wrapped with utmost care to ensure a safe delivery to its destination. In case of damage during shipment, please file your damage claims to the delivering carrier immediately, and notify us within 72 hours after your receipt of the damaged merchandise.
Can I cancel my order?
Customer satisfaction is important to all of us at  LEDworker lighting CO., LTD. We will ship your merchandise as quickly as possible. For normal products, if your order has not yet been shipped, we can cancel it for you. However, we shall not be able to process a cancellation once your order has been shipped. For OEM / ODM products, sorry we cannot cancel it once we start makes it.
What’s your warranty time?
We provide 2-5years warranty to all of our products.

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